Client experience in Family Planning
PBF for Family Planning Services Working Group
Pro pin
Location
International
Pro calendar
Project Work Period
06/11 - 31/12/2017
Pro time
Expected Time Commitment
1 hour a week
Pro lang
Working Languages
French & English
Recent Activity
Pro positions
Available Positions
0 out of 8

THE CHALLENGE

This project is a spin-off of the international meeting organized in Antwerp on September 14-15. The starting point of the Antwerp meeting was the recognition that indicators currently used by Performance Based Financing (PBF) programs need to be revised. Updating these indicators will lead to greater benefits for the hundred thousands of family planning users in PBF programs. The fifty participants of the meeting identified six priority dimensions on which PBF systems should focus, as for family planning services: client experience, outcomes, staff technical knowledge, structural indicators, patient rights and equity. We look for experts willing to finalize indicators for each of these six dimensions.

This activity specifically relates to the ‘client experience’ dimension. By ‘client experience’, we refer to the human interaction between the family planning user and the health provider. The quality of this interaction is a key component of quality family planning services. 

YOUR CONTRIBUTION

As a member of this team, you will be expected to finalize a list of recommendations and propose up to 7 indicators for the client experience dimension. Among other tasks, you will have to: 

  • Read some documents and scientific literature
  • Complete the template provided by coordination team of the working group
  • Co-author recommendations
  • Give feedback to the coordination team on the template
  • Contribute to the dissemination of the outcome of this work.

THE DREAM TEAM

This subgroup will be facilitated by Sarah Fox and Eric Bigirimana. They are looking for experts and scholars familiar with PBF interventions or family planning services. They aim for a group of 8 experts maximum. Having participated to the Antwerp meeting is an asset.

Have questions? Contact the Project Manager(s): ▾

PROJECT PARTNERS

FIELDS OF EXPERTISE DESIRED

Client Experience
Family planning
Performance Based Financing

PROJECT MEMBERS (10)

PROJECT RESOURCES

Contributions

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