This project is a spin-off of the international meeting organized in Antwerp on September 14-15. The starting point of the Antwerp meeting was the recognition that indicators currently used by Performance Based Financing (PBF) programs need to be revised. Updating these indicators will lead to greater benefits for the hundred thousands of family planning users in PBF programs. The fifty participants of the meeting identified six priority dimensions on which PBF systems should focus, as for family planning services: client experience, outcomes, staff technical knowledge, structural indicators, patient rights and equity. We look for experts willing to finalize indicators for each of these six dimensions.
This activity specifically relates to the ‘client experience’ dimension. By ‘client experience’, we refer to the human interaction between the family planning user and the health provider. The quality of this interaction is a key component of quality family planning services.
As a member of this team, you will be expected to finalize a list of recommendations and propose up to 7 indicators for the client experience dimension. Among other tasks, you will have to:
This subgroup will be facilitated by Sarah Fox and Eric Bigirimana. They are looking for experts and scholars familiar with PBF interventions or family planning services. They aim for a group of 8 experts maximum. Having participated to the Antwerp meeting is an asset.